'Communication Skills 123' is a three-module workshop that is designed to help you do just that, improving your communication with the people you interact with, be they work colleagues, family or friends.
Have you ever had a conversation with someone that went really well, and then you tried the same type of conversation with a different person and it went really badly? Ever wondered why that is? Well, it’s probably because they are different people who behave in different ways. We'll look at a model that I designed with a colleague to help you to understand your own behaviour preferences as well as that of other people and consider how you can use this knowledge to improve your own communication skills. We will look at the pros and cons of the various types of communication that are available to us.
In the second module, we will look at some of the barriers to communication and how to overcome them. We will also look at some of the key skills of communication including questioning and listening, plus we'll look at the '7Cs' model of communication and the importance of a 'well-formed outcome'.
In module 3 we will look at the subject of assertive communication, what that actually sounds like and how it is different from aggressive or passive communication. We will also look at a model for adopting an effective negotiating style that links very closely to being more assertive.