Paul Mason

I'm a business-related soft skills and personal development trainer with over 30 years experience offering a range of soft skills workshops.

2 Completed Classes
0 Reviews
Joined October 2020

My Teacher Intro

My name is Paul and I am a business-related skills trainer from the UK. I am a Master Practitioner of NLP and have been working in corporate training for over 30 years now. During that time, I have been lucky enough to work with people from all over the world both at home and abroad, adapting to the cultural needs and different approaches to learning. I have worked with companies in a variety of industries including aviation, rail and bus transportation, contact centres, Human Resources and retail.
One of my recent projects involved ensuring that the right number of staff were available, trained and competent to operate the stations of the brand-new Doha Metro system. I was working with staff from all over Africa, South and South East Asia in a company that was owned largely by the French, so I learned a lot about language and culture during that time.
One of the consequences of all the changes that have happened in the world over the last year is that many businesses have reduced the amount of personal development and skills training that they offer to their staff, as they seek to reduce their costs. At the same time, the need for employees to grow within their roles or to improve their skills for new roles has grown hugely. The online training sessions that I run are an easy and affordable way for people to continue their self-development journey.
So, whether you are a Team Leader, Supervisor, Manager or Leader looking to get the most from your team, someone looking to improve their skills in order to improve in your current job or help set yourself up for a new job, or a front-line employee looking to deliver a great experience for your customers, I have a variety of training sessions that will help you. If you are looking for something specific that is not on my list of subjects, please do contact me and I will be happy to try and assist you.
I really do believe that learning should be fun. That means that any training session with me will be interesting, engaging and will use a variety of techniques. For example, I might present some information, you might complete a questionnaire, we might have a discussion and you might have the opportunity to practise your skills in a case study. Most importantly, at the end of every training session, I want you to be able ‘to do something’ and not just ‘know about something’.

I look forward to working with you.

Qualifications & Experience

Master Practitioner of Neuro Linguistic Programming
CIPD Advanced Facilitator
BTech Diploma in Management Studies

I have over 30 years of training delivery experience and have worked with companies across a variety of sectors as an independent trainer and as a trainer for other training companies on long and short term contracts. All my business has come from referrals or repeat business. I work with staff at all levels in organisations and readily build strong professional relationships. I have an engaging delivery style and receive great feedback on the training that I deliver.


Communication Skills 123

This course is aimed at helping you to improve your communication with others at work or at home

Managing For Performance

This course will help you to manage your work team for maximum performance

Thinking Like Your Customer

This course will help you to deliver a great experience to all your customers - even the difficult ones!

Time Management and Delegation

This class will help you to get more done during your working day

Management Essentials

This course looks at some of the key theories and skills associated with effective management of teams and individuals

Introduction to Coaching Skills

This course will introduce you to some basic coaching skills and models that can be used both at home and at work

Management Essentials Taster Session

This short taster session is designed to introduce you to the full Management Essentials programme available through Learned.Live