LEARNED.LIVE - Refund Policy
It will be the teacher's responsibility (not ours) to refund any fees to you (although this may be done by us on their behalf, acting as their agent).
You will be entitled to a refund of fees in the following circumstances:
- Where the teacher has cancelled the relevant class after you have paid for your booking;
- Where the teacher has sought to agree with you to rearrange the relevant class after you have paid for your booking, but you have opted for cancellation and a refund instead (see below);
- Where the teacher fails (for whatever reason) to deliver the class as planned, and without having rearranged it or cancelled it;
- Where, despite using our reasonable efforts to ensure that the platform is available for use as set out in this agreement, the availability of the platform is interrupted so as to prevent delivery of the class on the date and at the time arranged; in this case, we will contact you and the teacher to
discuss rearranging the class and, if you wish to cancel rather than rearrange, you will be refunded any fees paid by you for the class concerned.
If in any other circumstances we receive a request for a refund from you, we will contact the teacher to discuss the matter with them and to try and resolve it.
You acknowledge and agree that any claim for a refund of fees paid is between you and the teacher, and not between you and us, although we will use our reasonable
endeavors to assist in resolving any dispute between you and the teacher with regard to a refund.
Please note that, when processing payment or repayment of fees, we act only as agent for the teacher, and not on your behalf.
If you have any further enquiries please Contact Us.